Terms and Conditions

Falcon cars reserve the right to revise any of the terms and conditions and its prices listed on this website and will come into effect soon after posted here:

  1. Any quotation for the journey will be valid only 24 hours.
  2. No booking is considered as accepted until it’s confirmed by e-mail or on the phone as a text message, in person in the office, or if you book online until your payment is authorized and by email
  3. For all Airport pickups, we do monitor the flights, whether coming early or delayed there will be no extra charge but if you miss your flight coming into any of the UK Airports, it is your responsibility to call the office and inform us immediately.
  4. All drivers are self-employed, fully insured (with hire & reward insurance) Public Carriage Office registered plus personally responsible for all goods & persons carried, therefore does not accept any liability for persons, personal belongings or any goods carried. Unless it should be proven that did not ensure that drivers insurance was up-to-date.



We reserve the right to apply a surcharge to:

  • out of area to out of area journeys
  • Airport and station pick-ups.
  • Christmas, New Year and other Bank Holiday journeys
  • additional stops on route
  • Periods of extreme weather or road conditions.
  • Journeys out of standard business hours.
  • peak hours


App Bookings

We don’t accept any cash booking through our mobile App. All the journeys must be paid in advance.

Once the journey is booked and the payment is made you will receive email confirmation of your journey.

You can cancel your journey from your App at any time.

If we cannot cover your booking we will let you know by a phone call or an email.

By making a booking from the App it is assumed that you have agreed our terms and conditions.

Any diversion in your journey will not be entertain until you amend your booking in your App and confirmed.



  1. Except of inbound journeys from airports that must be paid in by credit card in advance we accept payment for all other journeys by cash, card or Credit card.
  2. Cash payments are made directly to the driver who will issue a receipt at point of payment. (Point of payment being the end of the contracted journey).
  3. Where a booking is made by credit card and the passenger/s choose alternative destinations to those booked, the driver will charge any differences which should be made in cash (pounds sterling) after receiving a quote for any differences from the control centre.
  4. Where the journey is a shorter distance than that booked a refund will not be made (either in full or in part) as you have not inform us of any change/s and are in breach of the contracted journey. please see cancellation and refunds
  5. Deal with enquiries and complaints made by or about you relating to the website and your journeys booked in advance.
  6. A booking can only be cancelled on the phone or email in the office.
  7. A price increase of 100% of the listed price will be charged on the following dates, 24th, 25th, 26th and31st of December and on 1st of January as well.
  8. For Airports pickups. we give first 40 minute free of charge after your flights lands, after that you will be charged 0.30 pence per minute as waiting time.
  9. For residential pickups first 10 minute is free provided you come out within 10 minute, otherwise you will be charged for the whole waiting @ 0.30 per minute. Our prices are based that you will be ready to travel at the time and the place previously arranged.
  10. If we cannot make any contact with you at the residential pickups by ringing your doorbell or on the phone or at the airports you will be charged full fare. Please make sure that your contact telephone no is switched on any problem contact this office within 15 minute of your booked time.


Confirmation of bookings:

  1. The driver is there to help you load/unload your luggage; he is not responsible for any damage or missing any luggage. Please make sure your entire luggage is loaded/unloaded.
  2. For cash payments & payments made by card: we will notify you upon receipt of your booking request by return email, phone call or test message that your booking has been accepted and confirmed.
  3. The offices are opened 24 hours a day 7 days a week so should you need any follow up confirmations please call us on +44(0)203-588-0448.



  1. At this time there are no exceptions.



  1. It is your responsibility to have read and understood terms & conditions, & privacy policies prior to ordering a vehicle. Ordering a vehicle confirms acceptance of our terms & conditions,& privacy policies without reservation.