Q: How do I pay?
A: You can pay safe and securely with any debit or credit card or you can pay the driver on the day. Any journey booked online you can pay up to £20 in cash if the journey is more than £20 you need to pay with any card
Q: Am I charged if my flight is delayed?
A: No we do not charge you any extra if your flight is delayed. We check monitor arrival time before we dispatch your driver.
Q: Where do I meet my driver when I land at the airport?
A: Your driver will be waiting at Information desk in the arrivals area holding your name board (unless instructed). If you have provided your mobile number we will try and contact you if we have difficulty finding you. Please take a note of our phone number so you can ring us if you need to.
Q: Do you operate a fixed price policy?
A: Yes, the price quoted is the price you pay. The price paid allows for up to 30 minutes free waiting time after the plane lands. Each period of 20 minutes after that time will be charged at £5. Plus parking charge.
Q: Are your prices per car or per person?
A: Our vehicles are sole use vehicles, our prices are per vehicle. Please check the Vehicle capacity details.
Q: How early do I need to book my car?
A: All online bookings should be made 24 hours in advance. For immediate bookings please call us on +44(0)208-795-5555 to confirm availability.
Q: Will you meet us at any time of day?
A: Yes we provide a 24hour service call us anytime.
Q: Do I get email confirmation?
A: Yes, If you book online we will confirm your booking to you with text message (UK mobile only) and email as soon as possible.
Q: What is your cancellation policy?
A: All Airport Bookings cancelled prior to 4 hours will be refunded in full. If you don’t notify us 4 hours prior to your booking there will be cancellation charges.
Q: What does the price include?
A: London congestion charges, Booking fees, Credit /debit card charges.
